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Tuesday, December 16, 2025

Pyrrhic Defeat and the Student Loan Portfolio: How a Managed Meltdown Enables Unauthorized Asset Sales

In classical history, a Pyrrhic victory refers to a win so costly that it undermines the very cause it was meant to advance. Less discussed, but increasingly relevant to modern governance, is the inverse strategy: the Pyrrhic defeat. In this model, short-term failure is tolerated—or even cultivated—because it enables outcomes that would otherwise be politically, legally, or institutionally impossible. When applied to public finance, pyrrhic defeat theory helps explain how the apparent collapse of a system can be leveraged to justify radical restructuring, privatization, or liquidation of public assets.

Nowhere is this framework more relevant than in the management of the federal student loan portfolio.

The federal student loan portfolio, totaling roughly $1.6 to $1.7 trillion, is not merely an accounting entry. It is one of the largest consumer credit systems in the world and functions simultaneously as a public policy tool, a long-term revenue stream, a data infrastructure, and a political liability. It shapes who can access higher education, how risk is distributed across generations, and how the federal government exerts leverage over the postsecondary sector. Precisely because of its scale and visibility, the portfolio is uniquely vulnerable to narrative reframing.

That vulnerability was not accidental. It was constructed over decades through a series of policy decisions that stripped borrowers of normal consumer protections while preserving the financial attractiveness of student debt as an asset. Chief among these decisions was the gradual removal of bankruptcy protections for student loans. By rendering student debt effectively nondischargeable except under the narrow and punitive “undue hardship” standard, lawmakers transformed education loans into a uniquely durable financial instrument. Unlike mortgages, credit cards, or medical debt, student loans could follow borrowers for life, enforced through wage garnishment, tax refund seizure, and Social Security offsets.

This transformation made student loans exceptionally attractive for securitization. Student Loan Asset-Backed Securities, or SLABS, flourished precisely because the underlying loans were shielded from traditional credit risk. Investors could rely not on educational outcomes or borrower prosperity, but on the legal certainty that the debt would remain collectible. Even during economic downturns, SLABS were marketed as relatively stable instruments, insulated from the discharge risks that plagued other forms of consumer credit.

Private banks once dominated this market. Sallie Mae, originally a government-sponsored enterprise, became a central player in both originating and securitizing student loans, while Navient emerged as a major servicer and asset manager. Yet as Higher Education Inquirer documented in early 2025, banks ultimately lost control of student lending. Rising defaults, public outrage, state enforcement actions, and mounting evidence of predatory practices made the sector politically radioactive. The federal government stepped in not as a reformer, but as a backstop, absorbing the portfolio and stabilizing a system private finance could no longer manage without reputational and regulatory risk.

That history reveals a recurring pattern. When student lending fails in private hands, it becomes public. When the public system is allowed to fail, it becomes ripe for re-privatization.

A portfolio does not need to collapse to be declared unmanageable. It only needs to appear dysfunctional enough to justify extraordinary intervention.

The post-pandemic repayment restart, persistent servicing failures, legal challenges to income-driven repayment plans, and widespread borrower confusion have all contributed to a growing narrative of systemic breakdown. Servicers such as Maximus, operating under the Aidvantage brand, MOHELA, and others have struggled to process payments accurately, manage forgiveness programs, and provide reliable customer service. These failures are often framed as bureaucratic incompetence rather than as predictable consequences of outsourcing public functions to private contractors whose incentives are misaligned with borrower welfare.

Navient’s exit from federal servicing did not mark a retreat from the student loan ecosystem so much as a repositioning, as it continued to benefit from private loan portfolios and legacy SLABS exposure. Sallie Mae, rebranded and fully privatized, remains deeply embedded in the private student loan market, which continues to rely on the same nondischargeability framework that props up federal lending.

Crucially, these servicing failures cannot be separated from the earlier elimination of bankruptcy as a safety valve. In normal credit markets, distress is resolved through restructuring or discharge. In student lending, distress accumulates. Borrowers remain trapped, servicers remain paid, and policymakers are confronted with a swelling mass of unresolved debt that can be labeled a crisis at any politically convenient moment.

Under pyrrhic defeat theory, such a crisis is not merely tolerated. It is useful.

Once the federal portfolio is framed as broken beyond repair, the range of acceptable solutions expands. What would be politically impossible in a stable system becomes plausible in an emergency. Asset transfers, securitization of federal loans, expansion of SLABS-like instruments backed by government guarantees, or long-term conveyance of servicing and collection rights can be presented as pragmatic fixes rather than ideological choices.

A Trump administration would be particularly well positioned to exploit this dynamic. Skeptical of debt relief, hostile to administrative governance, and ideologically aligned with privatization, such an administration could recast the portfolio as a failed public experiment inherited from predecessors. In that framing, selling or offloading the portfolio is not an abdication of responsibility but an act of fiscal discipline.

Importantly, this need not take the form of an explicit, congressionally authorized sale. Risk can be shifted through securitization. Revenue streams can be monetized. Servicing authority can be extended indefinitely to private firms. Data control can migrate outside public oversight. Over time, these steps amount to de facto privatization, even if the loans remain nominally federal. The infrastructure, incentives, and profits move outward, while the political blame remains with the state.

This is where earlier McKinsey & Company studies reenter the conversation. Long before the current turmoil, McKinsey analyses identified high servicing costs, fragmented contractor oversight, weak borrower segmentation, and low political returns on administrative complexity. While framed as efficiency critiques, these studies implicitly favored market-oriented restructuring. In a crisis environment, such recommendations become blueprints for divestment.

The danger of a pyrrhic defeat strategy is that it delivers a short-term political win at the cost of long-term public capacity. Selling or functionally privatizing the student loan portfolio may improve fiscal optics, but it permanently weakens democratic control over higher education finance. Borrowers, already stripped of bankruptcy protections, lose what remains of public accountability. Policymakers lose leverage over tuition inflation and institutional behavior. The federal government relinquishes a powerful counter-cyclical tool. What remains is a debt regime optimized for extraction, enforced by servicers, securitized for investors, and detached from educational outcomes.

The defeat is real. It is borne by students, families, and future generations. The victory belongs to those who acquire distressed public assets and those who benefit ideologically from shrinking the public sphere.

Pyrrhic defeat theory reminds us that collapse is not always accidental. In the case of the federal student loan portfolio, what appears to be dysfunction or incompetence may instead be strategic surrender: a willingness to let a public system deteriorate so that it can be sold off, securitized, or outsourced under the banner of necessity. If that happens, it will not be remembered as a policy error, but as a deliberate transfer of public wealth and power—made possible by decades of legal engineering that began when bankruptcy protection was taken away and ended with student debt transformed into a permanent financial asset.


Sources

Higher Education Inquirer. “When Banks Lost Control of Student Loan Lending.” January 2025.
https://www.highereducationinquirer.org/2025/01/when-banks-lost-control-of-student-loan.html

U.S. Department of Education, Federal Student Aid. FY 2024 Annual Agency Performance Report. January 13, 2025.

U.S. Department of Education, Federal Student Aid. Federal Student Loan Portfolio Data and Statistics, various years.

Government Accountability Office. Student Loans: Key Weaknesses in Servicing and Oversight, multiple reports.

Congressional Budget Office. The Federal Student Loan Portfolio: Budgetary Costs and Policy Options.

U.S. Congress. Bankruptcy Abuse Prevention and Consumer Protection Act of 2005 and prior amendments affecting student loan dischargeability.

Pardo, Rafael I., and Michelle R. Lacey. “The Real Student-Loan Scandal: Undue Hardship Discharge Litigation.” American Bankruptcy Law Journal.

Financial Crisis Inquiry Commission materials on asset-backed securities and consumer credit markets.

McKinsey & Company. Student Loan Servicing, Portfolio Optimization, and Risk Management Analyses, prepared for federal agencies and financial institutions, 2010s–early 2020s.

Higher Education Inquirer archives on SLABS, servicers, privatization, deregulation, and student loan policy.

Thursday, December 4, 2025

Hyper-Deregulation and the College Meltdown

In March 2025, Studio Enterprise—the online program manager behind South University—published an article titled “A New Era for Higher Education: Embracing Deregulation Amid the DOE’s Transformation.” Written in anticipation of a shifting political landscape, the article framed coming deregulation as an “opportunity” for flexibility and innovation. Studio Enterprise CEO Bryan Newman presented the moment as a chance for institutions and their contractors to do more with fewer federal constraints, implying that regulatory retreat would improve student choice and institutional agility.

What was framed as a strategic easing of oversight has instead arrived as a form of collapse. By late 2025, the U.S. Department of Education has become, in functional terms, a zombie agency—still existing on paper, but stripped of its capacity to regulate, enforce, or even communicate. Consumer protection, accreditation monitoring, program review, financial oversight, and FOIA responses have slowed or stopped entirely. The agency is walking, but no longer awake.

This vacuum has emboldened not only online program managers like Studio Enterprise and giants like 2U, but also a wide array of entities that rely on federal inaction to profit from students. The University of Phoenix—long emblematic of regulatory cat-and-mouse games in the for-profit sector—now faces minimal scrutiny, continuing to recruit aggressively while the federal watchdog sleeps. Elite universities contracting with 2U continue to launch expensive online degrees and certificates whose marketing and outcomes would once have been examined more closely.

Student loan servicers and private lenders have also moved quickly to capitalize on the chaos. Companies like Aidvantage (Maximus), Nelnet, and MOHELA now operate in an environment where enforcement actions, compliance reviews, and borrower complaint investigations have slowed to a near standstill. Servicers once accused of steering borrowers into costly forbearances or mishandling IDR accounts now face fewer barriers and far less public oversight. The dismantling of the Department has also disrupted the small channels borrowers once had for correcting servicing errors or disputing inaccurate records.

Private lenders—including Sallie Mae, Navient, and a growing constellation of fintech-style student loan companies—have seized the opportunity to expand high-interest refinance and private loan products. Without active federal oversight, marketing claims, credit evaluation practices, and default-related consequences have become increasingly opaque. Borrowers with limited financial literacy or unstable incomes are again being targeted with products that resemble the subprime boom of the early 2010s, but with even fewer regulatory guardrails.

Hyper-deregulation has also destabilized the federal loan system itself. Processing backlogs have grown. Borrower defense and closed-school discharge petitions sit in limbo. Decisions are delayed, reversed, or ignored. Automated notices go out while human review has hollowed out entirely. Students struggling with servicer errors find there is no functioning authority to appeal to—not even the already stretched ombudsman’s office, which is now overwhelmed and under-directed.

Across the sector, the same pattern is visible: institutions and corporations functioning without meaningful oversight. OPMs determine academic structures that universities should control. Lead generators push deceptive marketing campaigns with impunity. Universities desperate for enrollment sign long-term revenue-sharing deals without public transparency. Servicers mismanage accounts and communications while borrowers bear the consequences. Private lenders accelerate their expansion into communities least able to withstand financial harm.

Students feel the effect first and most painfully. They face rising costs, misleading claims, aggressive recruitment, and a federal loan system that can no longer assure accuracy or fairness. The collapse of oversight is not theoretical. It manifests in missed payments, lost paperwork, incorrect balances, unresolved appeals, and ballooning debt. For many, there is now no reliable path to recourse.

Studio Enterprise saw deregulation coming. What it left unsaid is that removing federal guardrails does not produce innovation. It produces confusion, predation, and unequal power. Hyper-deregulation rewards those who operate in the shadows—OPMs, for-profit chains, high-fee servicers, and private lenders—while those seeking education and mobility carry the burden.

This moment is not an evolution. It is an abandonment. Higher education is drifting into an environment where profit extraction flourishes while public protection evaporates. Unless new sources of oversight emerge—federal, state, journalistic, or civic—the most vulnerable students will continue to pay the highest price for the disappearance of the referee.


Sources

Studio Enterprise, A New Era for Higher Education: Embracing Deregulation Amid the DOE’s Transformation (March 2025).
HEI archives on OPMs, for-profit colleges, and regulatory capture (2010–2025).
Public reporting and advocacy analyses on student loan servicers, including Navient, MOHELA, Nelnet, Aidvantage/Maximus, and Sallie Mae (2015–2025).
FOIA request logs, non-responses, and stalled borrower relief cases documented by HEI and partner organizations (2024–2025).
Federal higher education enforcement trends, 2023–2025.

Monday, December 1, 2025

Is the Federal Trade Commission FOIA program still in operation?

In light of recent developments at the Federal Trade Commission under the current administration — including staffing reductions and a temporary 2025 government shutdown — many observers and researchers are questioning whether the FTC’s Freedom of Information Act (FOIA) program is still functioning. The answer remains: yes — the FOIA program is still formally operational, but its capacity and responsiveness appear diminished under current conditions.

The FTC continues to administer FOIA through its Office of General Counsel (OGC), which processes all FOIA requests. As of the 2024 fiscal year, the FTC’s FOIA Unit comprised four attorneys, five government-information specialists, and one paralegal, with occasional support from contractors and other staff. In that year, the agency processed 1,919 requests (and 29 appeals), up from 1,812 in 2023. The agency’s publicly available “FOIA Handbook,” last updated in April 2025, continues to outline how requests should be submitted, what records are on the public record, and how exemptions are applied.

The FTC’s website still provides instructions for submitting a FOIA request via its online portal, email, fax, or mail. That means requests remain legally eligible — including those related to for-profit colleges, student loan servicers, institutional behavior, complaints, or decision-making memos.

However, HEI’s own experience in 2025 highlights some of the challenges with the FTC’s current FOIA responsiveness. In January 2025, we submitted a FOIA request asking for a record of complaints against the University of Phoenixbut have no record of a response. In August 2025 we did receive a substantive response related to complaints regarding a student loan company, but the number of complaints appeared lower than we expected. On November 30, 2025, we received an automated response to our FOIA request about AidVantage, a student loan servicer and subsidiary of Maximus. While we did receive a reply, it reflected a stale message stating they would respond after the government reopened — even though the government had reopened on November 13.

These examples illustrate that while FOIA is formally operational, actual responsiveness has deteriorated. For years, HEI had a good relationship with the FTC, obtaining critical information for a number of investigations in a timely manner. It remains to be seen whether that reliability can be restored.

Compounding the issue are broader staffing and operational changes at the FTC. In testimony before Congress in May 2025, FTC Chair Andrew N. Ferguson reported that the agency began FY 2025 with about 1,315 personnel but had reduced to 1,221 full-time staff, with plans to potentially reduce further to around 1,100 — the lowest level in a decade. These staffing reductions coincide with scaled-back discretionary activities, such as rulemaking, public guidance publishing, and outreach. During the October 2025 lapse in government funding, the FTC announced that FOIA requests could still be submitted but would not be processed until appropriations resumed.

For researchers, journalists, and advocates — including those pursuing records related to for-profit colleges, student loan servicers, regulatory decisions, or historical investigations — FOIA remains a legally viable tool. The path is open, though response times are slower, staff resources are constrained, and releases may be more limited, especially for sensitive or exempt material.

Sources

Congressional budget testimony on FTC staffing and budget: https://www.congress.gov/119/meeting/house/118225/witnesses/HHRG-119-AP23-Wstate-FergusonA-20250515.pdf

FTC FOIA Handbook (April 2025): https://www.ftc.gov/system/files/ftc_gov/pdf/FOIA-Handbook-April-2025.pdf

FTC 2024 Chief FOIA Officer Report (staffing, request volume): https://www.ftc.gov/system/files/ftc_gov/pdf/chief-foia-officer-report-fy2024.pdf

FTC website instructions for submitting FOIA requests: https://www.ftc.gov/foia/make-foia-request

FTC 2025 shutdown plan showing FOIA processing paused during funding lapse: https://www.ftc.gov/ftc-is-closed

Reporting on FTC removal of business-guidance blogs in 2025: https://www.wired.com/story/federal-trade-commission-removed-blogs-critical-of-ai-amazon-microsoft/

Wednesday, August 13, 2025

How the State Keeps Us in Line: What Mark Neocleous Can Teach Us (Glen McGhee)

If you’ve ever been buried in student loan debt, forced into gig work, or stuck teaching college classes with no health insurance, you’ve probably felt it: the system is rigged. Not just tilted—built to keep working people down. Political theorist Mark Neocleous helps explain how that system works—not just through laws or politicians, but through the day-to-day grind of paperwork, contracts, rules, and debt.

Neocleous teaches in London, but what he writes about hits close to home for millions of people in the U.S.—especially student debtors, precarious workers, and part-time faculty. He takes aim at how the state (that is, the government and all its connected systems) doesn't just respond to what’s going on in society. It actively shapes it to keep the working class in line and protect the flow of money upward.

He calls this process political administration. That’s not about who gets elected—it’s about the boring, grinding machinery that runs things behind the scenes: who gets credentials, who gets benefits, who gets punished for stepping out of line.

According to Neocleous, political administration works in three key ways:

1. Shaping Workers to Fit the System

From public schools to community colleges to workforce training programs, the state helps produce a labor force ready to serve capital. These systems don’t ask what you want out of life—they tell you what kinds of jobs are “realistic.” The college system sells you a degree, loads you with debt, then spits you into the job market where you fight for scraps. Adjunct professors do the teaching while top administrators take home six-figure salaries.

2. Absorbing and Deflating Resistance

If you speak up—protest, organize, demand change—the system often doesn’t crack down right away. It absorbs your anger, redirects it, drowns it in red tape. Government programs and policies are designed to appear helpful, but often just delay real change. For example, income-driven repayment plans for student loans promise relief but often stretch debt for decades. As sociologist Joseph Gusfield once said, poverty isn’t just tolerated by elites—it’s managed and even used to their benefit.

3. Turning People into Legal Subjects

We’re constantly being turned into numbers, files, and categories—students, borrowers, adjuncts, renters, defendants. These labels make it easier to control us. Every time you fill out a FAFSA, sign a work contract, or negotiate with a student loan servicer, you’re entering a system designed to track and manage your behavior. It’s not about freedom—it’s about convenience and compliance for them, not you.

Neocleous builds on thinkers like Karl Marx, Michel Foucault, and Maurizio Lazzarato. But he speaks plainly about the modern reality: control doesn’t always come from cops or courts. More often, it comes from bureaucracies, contracts, and the invisible chains of debt. In his 2021 article “Debt as Pacification,” Neocleous writes that debt isn’t just about money—it’s about keeping people quiet, tired, and scared.

That’s why his work connects so strongly to people navigating today’s economy. If you’re a student loan debtor constantly checking for forgiveness news, or a professor paid $3,000 to teach a full semester, or a parent juggling three part-time jobs—you’re not failing. You’re stuck in a system that was built to keep you stuck.

Neocleous doesn’t offer false hope or easy fixes. But he offers clarity. The state isn’t a neutral actor. It works with and for capital to shape society in ways that keep working people divided, indebted, and under control.

Higher education plays a major role in this process. It promises opportunity while delivering debt. It hires armies of low-paid instructors to teach under the illusion of “prestige.” It turns students into lifelong financial subjects and workers into cheap, replaceable labor.

The fight for loan forgiveness, living wages for educators, and real job security is more than a policy fight—it’s a challenge to a system built to pacify the working class. Mark Neocleous’s work helps us understand the depth of that system so we can begin to challenge it, not just at the ballot box, but at its foundation.

Sources:

  • Neocleous, Mark. The Fabrication of Social Order: A Critical Theory of Police Power. Pluto Press, 2000.

  • Neocleous, Mark. The Monster of Liberalism. Open Humanities Press, 2011.

  • Neocleous, Mark. “Debt as Pacification.” Journal of World-Systems Research, vol. 27, no. 2, 2021, pp. 485–502.

  • Lazzarato, Maurizio. The Making of the Indebted Man: An Essay on the Neoliberal Condition. Semiotext(e), 2012.

  • Lazzarato, Maurizio. Governing by Debt. Semiotext(e), 2015.

  • Gusfield, Joseph R. “The Structuring of Public Behavior: The Social Uses of Poverty.” Society, vol. 12, no. 3, 1975.

  • Graeber, David. The Utopia of Rules: On Technology, Stupidity, and the Secret Joys of Bureaucracy. Melville House, 2015.

  • Block, James E. The Crucible of Consent: American Child Rearing and the Forging of Liberal Society. Harvard University Press, 2012.

Friday, July 18, 2025

Interest charges will restart for borrowers in SAVE forbearance (Student Borrower Protection Center)

 

Student Borrower Protection Center’s research partners are conducting a groundbreaking research study that aims to understand how Income-Driven Repayment (IDR) and Public Service Loan Forgiveness (PSLF) programs impact borrowers’ well-being. If you are currently in an IDR plan, working towards PSLF, or your loans have been cancelled through PSLF, please consider participating below (Password: REPAYE).

Participate in Survey

Dahn,


The Biden Administration’s Saving on a Valuable Education (SAVE) repayment plan promised to lower monthly student loan payments for millions of Americans. But legal attacks by the same conservative state attorneys general who exploited the courts to block President Biden’s original student debt relief plan resulted in a court injunction that has blocked borrowers from enrolling. Thus, borrowers have been trapped in a year-long, interest-free forbearance while their unprocessed Income-Driven Repayment (IDR) applications wait in limbo.


But now, Trump and Education Secretary McMahon are saddling these borrowers with interest. Last week, the U.S. Department of Education (ED) announced that it will begin restarting student loan interest charges on August 1, 2025, for the nearly 8 MILLION borrowers stuck in this forbearance.


McMahon voluntarily chose to do this—there was no state or federal court order forcing her hand. Read our Executive Director Mike Pierce’s statement on this below:

“Instead of fixing the broken student loan system, Secretary McMahon is choosing to drown millions of people in unnecessary interest charges and blaming unrelated court cases for her own mismanagement. Every day, we hear from borrowers waiting on hold with their servicer for hours, begging the government to let them out of this forbearance, and help them get back on track—instead, McMahon is choosing to jack up the cost of their student debt without giving them a way out. These are teachers, nurses, and retail workers who trusted the government’s word, only to get sucker-punched by bills that will now cost them hundreds more every month. McMahon is turning a lifeline into a trap and fueling one of the biggest wealth grabs from working families in modern history. It’s a betrayal.”

Read the Full Statement

In response to this announcement, we released a new analysis of this policy change, projecting that the typical SAVE borrower will be forced to pay more than $3,500 per year—or $300 per month—in unnecessary interest charges. In total, we found that affected borrowers will be charged more than $27 BILLION in interest over the next 12 months.

Read Our Analysis

Borrowers have suffered long enough because of the broken student loan system. Despite promises to lower costs for working families, Trump and his allies have only raised them more. Eliminating SAVE and replacing it with the Repayment Assistance Plan (RAP) created by Congressional Republicans means the typical student loan borrower will see their annual student loan costs skyrocket by $2,900—and millions of other borrowers will see their monthly loan bills increase by 50 percent. In fact, they will pay more for longer. RAP forces borrowers to pay for 30 years instead of the 20-25 year timelines of current IDR plans. And now, the Trump Administration wants to pile $27 billion dollars of interest charges over the next 12 months onto struggling borrowers.


But McMahon can’t hide from her decision to drown borrowers in interest charges. We’ve been busy sounding the alarm of her policy choice in widespread coverage:







The attacks on borrowers and working families must end. Borrowers deserve justice—not retaliation to the tune of billions of dollars in unnecessary, harmful debt.


In solidarity,


Brandon Herrera

Communications and Digital Strategist

Student Borrower Protection Center

Tuesday, July 15, 2025

Borrower Defense Story 2: Anxiety & Interest (KH)

[Editor's note: This is the second story in a series about student loan debt and the moral necessity of Borrower Defense to Repayment. The first post is here.] 

My name is KH and I'm from Florida. My student debt crisis is very personal. I attended Kaplan University Online in 2008 while on bed rest after an accident. My family and I were extremely poor and so the idea of a college education to support my growing family was something that was appealing to me. 

My boyfriend at the time was in the agricultural field and only worked 4 or 5 months out of the year. We were so poor that even unmarried with a child he qualified to be on my SNAP and Medicaid applications. 

Once I made the call to Kaplan I was told that a degree would take us out of poverty, and we could live happily ever after. I was promised job placement and training for my future job. None of these things happened. I signed documents that indicated I was low income which allowed Kaplan to request more funding from FAFSA. 

Then the housing market crash of 2008 happened, and I switched majors to clinical psychology (I was told I would be in the therapeutic field once complete). In 2010 I had a phone call that made me look up the difference between FOR profit and nonprofit schools. Realizing I made a mistake, I switched schools to Lynn University which is a private (expensive) nonprofit. They were the only school that would take all of my credits from Kaplan. 

Fast forward to today, I am currently waiting to attend Southeastern Oklahoma State University to complete a Master's degree in School Counseling. 

I have received two different notifications from Mohela, my student loan servicer. The first indicates that I'm in-school deferment but it ends two weeks after I start class. Then my payment plans. There are two plans, one is for 700.00+ dollars and the other for 800.00+ dollars. One of my paychecks is 1700.00. There is no way I can survive with 1/2 my pay. 

I'm in the Borrower's Defense program because of the mismanagement by Kaplan. I also currently have multiple documents with multiple dates for repayment. There is no correct document that indicates what, when, or how I'm supposed to navigate this. Let me also state, the compounding interest is what makes this incredibly hard. I will be paying over 350,000 dollars from 120,000 in loans. 

This is criminal. Period.

Monday, June 30, 2025

Will Maximus and Its Subsidiary AidVantage See Cuts?

Maximus Inc., the parent company of federal student loan servicer Aidvantage, is facing growing financial and existential threats as the Trump administration completes a radical budget proposal that would slash Medicaid by hundreds of billions of dollars and cut the U.S. Department of Education in half. These proposed changes could gut the very federal contracts that have fueled Maximus's revenue and investor confidence over the last two decades. Once seen as a steady player in the outsourcing of public services, Maximus now stands at the edge of a political and technological cliff.

The proposed Trump budget includes a plan to eliminate the Office of Federal Student Aid and transfer the $1.6 trillion federal student loan portfolio to the Small Business Administration. This proposed restructuring would remove Aidvantage and other servicers from their current roles, replacing them with yet-unnamed alternatives. While Maximus has profited enormously from servicing loans through Aidvantage—one of the major federal loan servicers—it is unclear whether the company has any role in this new Trump-led student loan regime. The SBA, which lacks experience managing consumer lending and repayment infrastructure, could subcontract to politically favored firms or simply allow artificial intelligence to replace human collectors altogether.

This possibility is not far-fetched. A 2023 study by Yale Insights explored how AI systems are already outperforming human debt collectors in efficiency, compliance, and scalability. The report examined the growing use of bots to handle borrower communication, account resolution, and payment tracking. These developments could render Maximus’s human-heavy servicing model obsolete. If the federal government shifts toward automated collection, it could bypass Maximus entirely, either through privatized tech-driven firms or through internal platforms that require fewer labor-intensive contracts.

On the health and human services side of the business, Maximus is also exposed. The company has long served as a contractor for Medicaid programs across several states, managing call centers and eligibility support. But with Medicaid facing potentially devastating cuts in the proposed Trump budget, Maximus’s largest and most stable contracts could disappear. The company’s TES-RCM division has already shown signs of unraveling, with anonymous reports suggesting a steep drop-off in clients and the departure of long-time employees. One insider claimed, “Customers are dropping like flies as are longtime employees. Not enough people to do the little work we have.”

Remote Maximus employees are also reporting layoffs and instability, particularly in Iowa, where 34 remote workers were terminated after two decades of contract work on state Medicaid programs. Anxiety is spreading across internal forums and layoff boards, as workers fear they may soon be out of a job in a shrinking and increasingly automated industry. Posts on TheLayoff.com and in investor forums indicate growing unease about the company’s long-term viability, particularly in light of the federal budget priorities now taking shape in Washington.

While Maximus stock (MMS) continues to trade with relative strength and still appears profitable on paper, it is increasingly reliant on government spending that may no longer exist under a Trump administration intent on dismantling large parts of the federal bureaucracy. If student loan servicing is eliminated, transferred, or automated, and Medicaid contracts dry up due to funding cuts, Maximus could lose two of its biggest revenue streams in a matter of months. The company’s contract with the Department of Education, once seen as a long-term asset, may become a political liability in a system being restructured to reward loyalty and reduce regulatory oversight.

The question now is not whether Maximus will be forced to downsize—it already is—but whether it will remain a relevant player in the new federal landscape at all. As artificial intelligence, austerity, and ideological realignment converge, Maximus may be remembered less for its dominance and more for how quickly it became unnecessary.

The Higher Education Inquirer will continue tracking developments affecting federal student loan servicers, government contractors, and the broader collapse of the administrative state.

Wednesday, June 18, 2025

Fintech’s Student Loan Empire in the Age of Trump

As the second Trump administration wages war on the Department of Education, disbands regulatory protections, and openly courts billionaires over borrowers, another machine continues humming in the background—one that rarely makes headlines but stands to profit from the coming deluge of student loan defaults.

Enter Credible, LendKey, Purefy, and Splash Financial—a quartet of fintech firms with shiny websites, soothing interfaces, and predatory precision. Together, they represent a new face of student debt capitalism, where algorithms replace accountability and refinancing replaces relief.

With federal repayment programs in disarray and income-driven repayment options under political attack, these platforms are poised to scoop up disoriented borrowers, offering them lower rates in exchange for their last shred of protection. In this era, fintech isn’t just a workaround to broken federal systems. It’s a weaponized mechanism of privatization, hiding in plain sight.


Credible: Fox News Meets Finance

Credible, a loan comparison site launched in 2012 and bought by Fox Corporation for $265 million, exemplifies the corporate convergence of media, politics, and predatory finance. Its business model is simple: steer borrowers to private lenders and collect a fee.

What makes Credible especially dangerous now is its backing by Rupert Murdoch’s empire, giving it privileged placement across conservative media. In the Trump era, where truth and financial ethics are negotiable, Credible becomes part of the machinery: a platform peddling student loan refinancing under the banner of “freedom” and “individual responsibility.”

Its prequalified offers may seem consumer-friendly, but the reality is more sinister: borrowers lose access to Public Service Loan Forgiveness (PSLF), income-driven repayment, and federal deferment rights—often without full disclosure. And there’s no federal watchdog left with the teeth to stop it.


LendKey: Privatization via Local Lending

Once hailed as a democratizing force in student lending, LendKey now serves as the gateway for credit unions and small banks to enter the refinancing market. By providing digital infrastructure and loan servicing, LendKey enables even the smallest financial institution to compete in the debt arms race.

But it’s no populist hero. In a Trumpian economy where regulatory oversight is gutted, LendKey helps funnel borrowers from federal protections into private debt with fewer rights and more risk. Its loans are marketed with community-friendly language, but behind the scenes they’re just another piece in a growing puzzle of financialization.

As the default rate ticks up—and it will, with millions unprepared for repayment—LendKey's partner institutions may face waves of delinquency. But LendKey still profits, regardless of whether its borrowers sink.


Purefy: Elite Refinancing in an Age of Collapse

Purefy, partnered closely with Pentagon Federal Credit Union (PenFed), continues to focus on white-collar borrowers and high-income households. With its niche offerings—like spousal loan refinancing and Parent PLUS buyouts—Purefy doesn’t hide its demographic targets. It’s a platform for the haves—not the have-nots.

Now, in a Trump-led America where debt relief is dead on arrival, Purefy serves as a lifeboat for select borrowers, mostly those with six-figure incomes and perfect credit. For everyone else, there’s no rescue—just rising interest, frozen wages, and default letters.

What’s worse: Purefy’s slick interface masks its private lending alliances, and borrowers often don’t know whether their servicer is PenFed, ELFI, or someone else entirely. Transparency, once a fintech virtue, has eroded into strategic ambiguity.


Splash Financial: A Fintech Platform for the 1%

Initially built to refinance medical school debt, Splash Financial has expanded into a broader fintech infrastructure role, helping banks and credit unions deploy private loan products under white-label brands. Recently acquired by Nymbus, Splash is less about helping borrowers and more about selling digital weaponry to lenders.

Its target demographic—doctors, dentists, tech professionals—is largely insulated from the coming crash. But as student loan interest rates climb and defaults spike, Splash stands to gain by filtering the "creditworthy" from the desperate, feeding clean data to lenders while offloading risk onto consumers.

In the new political regime, where borrowers are told to “pay what they owe” and compassion is framed as weakness, Splash’s business model looks less like innovation and more like extraction by design.


The Coming Storm: Defaults and Deregulation

Federal student loan payments have resumed, but millions are behind or confused. The SAVE plan is under legal attack. Forbearance options are shrinking. Servicers are overwhelmed or deliberately opaque. The Biden-era reforms are being dismantled, and debt relief promises are evaporating under Trump’s budget cuts and executive orders.

This is a perfect storm for fintech lenders. As traditional repayment plans implode, desperate borrowers will turn to refinancing offers—many not realizing that by switching to private loans, they’re permanently shutting the door on cancellation, forgiveness, or manageable repayment plans.

In this new default economy, the winners are not educators or students—but platforms like Credible, Purefy, LendKey, and Splash. They won’t bear the burden of broken promises or economic ruin. They’ll take their cut, rinse, and repeat.


An Engine of Extraction

This is not innovation. It is not disruption. It is digital debt peonage, dressed in Silicon Valley branding and sold as financial freedom.

In the second Trump administration, student loan fintech is flourishing, not in spite of the chaos—but because of it. These companies are the beneficiaries of policy neglect, privatization, and regulatory retreat. They are the corporate middlemen of misery, accelerating the financial collapse of an entire generation.

If there’s a future reckoning for student debt in America, it won’t begin on a campaign trail or in a press conference. It will begin with the simple question: Who profits when borrowers fail?

Tuesday, March 25, 2025

The Evolving Landscape of Student Lending: Fintech Disruption and Bank Adaptation (Glen McGhee)

The student loan market represents a significant segment of consumer lending in the United States, with approximately $1.7 trillion in outstanding debt. This market is undergoing profound transformation as financial technology companies challenge traditional banking institutions, offering innovative lending models and digital-first experiences. This report compares the current footprint of fintechs and banks in student lending and analyzes potential market shifts if federal loan guarantees were eliminated.

The student loan market continues to expand at a significant pace despite periodic concerns about sustainability. The private student loan sector alone was valued at $412.7 billion in 2023 and is projected to reach $980.8 billion by 2032, representing a compound annual growth rate of 10.1%15. Overall, the student loans market is growing at approximately 9.2% annually over the next five years7, indicating robust demand despite economic uncertainties and policy fluctuations.
Traditional banks maintain a significant but gradually diminishing presence in the student loan market. These institutions typically offer standardized loan products with competitive rates for students with established credit histories or qualified cosigners. Their underwriting processes tend to be more conservative than newer market entrants, focusing primarily on traditional creditworthiness metrics and income verification.
Among the major bank participants in student lending, Citizens Bank stands out for its nationwide offerings for undergraduate and graduate students, as well as parent loans. The bank distinguishes itself through its multiyear approval process, reducing the need for repeated hard credit inquiries for continuing students2. Other significant bank participants include PNC Bank, which offers specialized loans for health and medical professions, and Sallie Mae, a pioneer in private student lending that has evolved from its origins as a government-sponsored enterprise.
Financial technology companies have aggressively entered the student loan market, introducing innovations in product design, underwriting methodologies, and customer experience. These entrants typically operate with lower overhead costs than traditional banks and leverage alternative data sources for credit decisions, potentially expanding access to students who might not qualify under conventional underwriting standards.
SoFi represents one of the most prominent fintech lenders, distinguished by its no-fee structure and flexible repayment arrangements with fixed APRs ranging from 4.19% to 14.83%16. College Ave provides private student loans covering up to 100% of school-certified attendance costs with APRs ranging from 3.99% to 17.99%16. Ascent has gained market recognition for its non-cosigned loan options that use future income potential rather than current credit history as the primary underwriting criterion.
Marketplace platforms have emerged as important intermediaries in the student loan ecosystem. LendKey partners with credit unions and community banks, functioning as both a marketplace and loan servicer5. Credible allows borrowers to compare offers from multiple lenders through a single application and soft credit check, streamlining the shopping process for students and families5.
Based on the search results, the following represent key players in the current student loan market:
  1. Citizens Bank - Offers multiyear approval and diverse loan options
  2. PNC Bank - Specializes in healthcare profession loans and offers scholarship opportunities
  3. Sallie Mae - Pioneer in student lending with undergraduate and graduate loan options
  4. Discover - Provides comprehensive student loan offerings with competitive rates
  5. Wells Fargo - Previously a major player but has exited the market
  6. MEFA - Regional specialized educational lender
  7. Education Loan Finance (ELFI) - The student loan division of SouthEast Bank
  8. Custom Choice - Specialized private student loan provider
  1. SoFi - Known for no-fee structure and comprehensive financial products
  2. College Ave - Offers loans covering up to 100% of attendance costs
  3. Earnest - Features borrower-friendly terms and competitive rates
  4. Ascent - Specializes in non-cosigned loan alternatives
  5. LendKey - Marketplace connecting borrowers with community banks and credit unions
  6. Credible - Student loan comparison marketplace
  7. MPower Financing - Focuses on international students
  8. Juno - Group-based negotiation platform for better loan terms
  9. Iowa Student Loan - Nonprofit state-based lender
  10. EDvestinU - Nonprofit lender affiliated with New Hampshire Higher Education Loan Corporation
  11. Stride Funding - Offers income share agreements and alternative financing models
  12. CommonBond - Socially responsible student lender (not mentioned in results but a known market participant)
These institutions represent a mix of traditional financial services providers and newer, technology-focused entrants. The market continues to evolve with mergers, acquisitions, and strategic partnerships reshaping competitive dynamics.
The potential elimination of federal student loan guarantees would fundamentally alter the market landscape, likely causing significant contraction and restructuring. This change would transform both the size of the market and the nature of participating institutions.
Without federal guarantees, student lending would revert to pure risk-based lending principles, dramatically changing accessibility and terms. The current market structure exists largely because federal guarantees remove most default risk for lenders, enabling broader access to financing and more favorable terms than would otherwise be available.
A Reddit discussion highlighted this dynamic: "Making students loans not guaranteed and having it work like a real loan and with that allowing it to be bankruptible would seem like a good idea"10. However, this would mean loan approval would be "based on criteria such as the borrower's ability to repay within a reasonable time frame and their high school performance"10, fundamentally changing who could access education financing.
If federal guarantees disappeared, the market would likely undergo significant consolidation:
  1. : Banks with substantial balance sheets and diverse revenue streams would have the greatest capacity to absorb increased lending risk. Among current participants, Citizens Bank, PNC Bank, and Discover would be best positioned to maintain student lending operations, though with substantially tightened criteria and higher rates.
  2. : Only those fintechs with sophisticated risk assessment models, alternative revenue streams, or access to institutional capital would likely survive. SoFi, having diversified beyond student lending into banking, investing, and insurance, would be among the strongest contenders. Earnest, with its sophisticated approach to underwriting, and Ascent, which already specializes in future-earnings-based lending, might also persist.
  3. : The market would likely shift toward income-based repayment models like those offered by Stride Funding, which ties repayment to future earnings rather than relying on traditional debt structures9. These models effectively shift some risk from borrowers to investors who bet on future earnings potential.
The student loan market would likely contract substantially from its current size, perhaps by 50-70%, as lenders would focus primarily on:
  1. Students pursuing high-return degrees at prestigious institutions
  2. Borrowers with exceptional credit profiles or financially strong cosigners
  3. Fields of study with clear employment paths and strong salary prospects
The market might realistically shrink to 7-10 major players from the current diverse landscape. The following institutions would be most likely to maintain significant student lending operations:
  1. Citizens Bank
  2. PNC Bank
  3. Discover
  4. SoFi
  5. Earnest
  6. Ascent
  7. Stride Funding or similar income-share agreement providers
Smaller regional banks, credit unions, and less-capitalized fintechs would likely exit the market entirely or dramatically reduce their student lending portfolios.
The removal of federal student loan guarantees would represent a fundamental restructuring of higher education financing in America. While it might address concerns about tuition inflation and excessive student debt, it would also significantly restrict educational access for many students, particularly those from lower and middle-income backgrounds.
Financial institutions with sophisticated risk assessment capabilities, substantial capital reserves, and diversified business models would be best positioned to remain in the market. The shift would likely accelerate innovation in alternative financing models, potentially leading to more alignment between educational costs and expected post-graduation outcomes.
For students, the changed landscape would require more careful consideration of educational investments, with greater emphasis on return-on-investment calculations for various fields of study and institutions. For higher education institutions, this shift would create strong pressure to demonstrate value and employment outcomes, potentially leading to significant changes in program offerings and pricing models.
This market transformation would ultimately test whether private financial markets alone can effectively finance broad access to higher education or whether some form of public support remains necessary to achieve societal goals of educational opportunity and economic mobility.
Citations:
  1. https://dirox.com/post/top-fintech-trends-2025
  2. https://www.bankrate.com/loans/student-loans/student-loans-from-banks/
  3. https://www.forbes.com/sites/adamminsky/2025/03/12/yes-your-student-loans-will-be-impacted-by-the-mass-department-of-education-layoffs/
  4. https://thefinancialbrand.com/news/payments-trends/smaller-card-issuers-risk-losing-volume-to-bank-and-fintech-bnpl-players-187234
  5. https://money.com/student-loans/
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  7. https://www.mordorintelligence.com/industry-reports/global-education-student-loans-market
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  9. https://builtin.com/articles/fintech-lending-applications
  10. https://www.reddit.com/r/moderatepolitics/comments/1h0nqx0/would_getting_rid_of_guaranteed_student_loans_be/
  11. https://www.marketresearchfuture.com/reports/fintech-lending-market-22833
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