Southern New Hampshire University (SNHU), long hailed as a leader in online education and a symbol of institutional reinvention, laid off approximately 60 employees on June 27, 2025. The move came without warning to staff, according to an anonymous source close to the situation.
Employees reportedly received a generic email from Lisa Marsh Ryerson, SNHU's newly installed president, delivering the news of their termination. There was no video call, no face-to-face meeting, and no meaningful explanation beyond the cold language of corporate HR.
“There was no sincerity,” the source said. “No real communication. Just a robotic email. No opportunity for questions, no acknowledgment of people’s service.”
The layoffs have sent shockwaves through the university’s workforce—many of whom had believed that SNHU’s image as a student-centered and employee-friendly institution translated into job security. That assumption, it appears, was misplaced.
SNHU, which once garnered praise from the Obama administration for its innovative online learning model, has undergone significant changes in recent years. Under the leadership of former president Paul LeBlanc, the university expanded its online programs rapidly and became one of the largest nonprofit providers of online degrees in the United States. But as the market for online education becomes increasingly competitive and enrollment pressures mount across the country, even big players like SNHU appear to be tightening their belts.
What’s striking about this latest round of cuts is not just the numbers—but the tone. At a university that prides itself on personalization and student engagement, employees describe the layoff process as abrupt, impersonal, and dehumanizing.
“They preach empathy to students,” the source noted. “But when it came to their own staff, there was none.”
It’s unclear which departments or roles were affected. SNHU has yet to issue a public statement, and no mention of the layoffs could be found on the university’s website or social media accounts at the time of publication.
The layoffs at SNHU follow broader trends in the higher education sector, where institutions—both public and private—are increasingly resorting to staff reductions amid enrollment declines, demographic shifts, and uncertain funding landscapes. But even in this context, the lack of transparency and empathy stands out.
The Higher Education Inquirer will continue to monitor developments at Southern New Hampshire University and invites current and former employees to share their experiences confidentially.
